This manual is not meant to supersede or replace any established guidelines that may be currently invoked by our union, but meant only as another form of a teaching tool and guide for new Representatives.
 

CONTENTS

  1.  Rights and Responsibilities of a Union Representative
        a.  Negotiator
        b.  Leader
        c.  Educator
        d.  Communicator
        e.  Organizer
                 e-a.   Signing Up The Non-Member
                 e-b.   Answers To Objections About Joining The Union
        f.  Political Activist
       g.  Welcome Committee
       
  2.  Establishing Yourself In The Role Of Representative

  3.  New Representatives Take Note

  4.  Goals Of A Union Representative

  5.  Listening to Others

  6.  Nobody's Perfect -- 20 mistakes that Representatives make

  7.  Ten Mistakes A Representative Should Never Make

  8.  Make Sure That Members Know When To Ask For A Representative

  9.  What is a Grievance?

10.  Past Practice Issues - Changing the Rules in the Middle of the Game?

11.  Get It in Writing

12.  The Grievance Interview

13.  Handling Grievances

14.  What Does "No" Really Mean

15.  Writing a grievance

16.  Resolving Issues Early

17.  Dozen Points on Grievance Presentation

18.  Ten Rules to Prepare Witnesses for the Grievance Hearing

19.  Seven Ways To Lose A Winning Grievance

20.  When the Member Doesn't Have a Grievance

21.  The Disciplinary Interview

22.  Preparing Discipline Cases

23.  The Representative's Role at a Disciplinary Hearing

24.  Documenting Discipline: What the Bosses Do

25.  Insubordination - A Dozen Questions to Ask

26.  How Can They Make My Life Miserable?
 

APPENDIX

NOTE:
To print a two page document onto just one sheet of paper, you will need to print the first page and then flip the sheet over and print the second page onto the back.

A.   Grievance Form  (In Document Form. You will need Microsoft Word to open)

B.   Grievance Form  (In PDF Form. You will need Adobe to open)

C.   Grievance Fact Sheet  (In Document Form. You will need Microsoft Word to open)

D.  Grievance Fact Sheet  (In PDF Form. You will need Adobe to open)

E.   Weingarten Rights

F.   Adobe Acrobat Reader